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Call us on
(09) 414 5360

NZ Relay

Ph: Voice: 0800 4 715 715

Ph: TTY: 0800 4 713 713

Website: https://www.nzrelay.co.nz

New Zealand Relay Service (NZ Relay) is a telecommunications service for people who are Deaf, hearing impaired, Deaf-blind, or speech impaired. You can use NZ Relay to make telephone calls to family, businesses and government departments – anyone who has a phone.

Always available
  • Relay services are available 24 hours a day, seven days a week, 365 days a year.
  • CapTel is available 7am – 10pm daily.
  • Video-Assisted STS is a restricted service, only available Monday to Friday 7.30am to 9:00pm; Saturday 9:00am to 5:00pm and closed on public holidays.
  • Video Relay Service (VRS) is a restricted service, only available Monday to Friday 9:00am to 5:00pm and closed on public holidays.
Accurate and transparent
  • The Relay Assistant (RA) voices everything you type and types everything you say.
  • The Video Interpreter (VI) voices everything you sign and signs everything that is said.
Private and confidential
  • All New Zealand Relay calls are strictly private.
  • When you hang up, the entire conversation is automatically erased at the Relay Call Centre.
Affordable services
  • There is no call surcharge for relay assistance.
  • Local and national landline calls are free of charge.
Note: You will have to pay separately for your telephone line rental.
Thank you to our
Major Donors